Challenge

Struggling to integrate outdated legacy systems across diverse moving service providers and enterprise platforms (CRM, ERP, HRMS, billing), the client needed a unified, reliable ecosystem to manage complex, end-to-end transportation logistics workflows. 

Faced with the need to handle countless variables—travel times, destinations, carrier types, weight, and more—the client lacked a scheduling system that could intelligently adapt and optimize loads and routing.

The client required a system flexible enough to keep pace with frequent changes in service providers, evolving regulations, and shifting enterprise processes, but existing solutions couldn't support that level of customization. 

Solution

Build a robust ecosystem by integrating commercial off-the-shelf (COTS) software with custom orchestration modules to enable seamless operations across legacy and modern systems:

• Scheduling & Load Optimization
• Task Assignments, Allocation and Monitoring;
• Map guidance and route optimization;
• Auto-sync with CRM, ERP, HRSM, Billing & Payment;
• Digital Inventory;
• Service Provider portal with billing services; 
• Customer satisfaction and service provider ranking;
• SMS and email alerts and notifications.

Build an Open API along with develop toolkits (SDKs) to enable third-party service providers to connect their older systems to the platform.

Outcome

Empowered Dispatch Tech to transform its service operations—expanding well beyond core transportation offerings.

Scaled the core API to handle tens of millions of service requests, with Proxet remaining the leading development partner through acquisition by Vista Equity Partners.

Achieved key performance improvements soon after MVP launch: 

• 90% reduction in no-shows
• 2-3 hours saved per mover per day
• 52% drop in calls per moving task
• 45% faster task completion
• 200% increase in customer satisfaction