- IDIQ required faster time to rapidly release and market their new products and features post acquisition by a PE fund, Corsair Capital.
- A legacy monolithic system running on outdated infra was slow to develop against and challenging for the team to support.
- A failed project to refactor the monolith prompted engagement with Proxet.
- Refactored flagship Monolith to Microservices on GCP.
- Conduct PII, Security and performance assessment.
- Created a partner integration solution for third party participants.
- Implemented a native mobile application, enabling real time communication, notifications.
- Built enhanced client onboarding functionality by providing educational content and additional product offerings based on user needs/preferences.
- Redisgend existing site functionality into modular components, enabling white labeling capabilities for partners.
- Improved overall customer satisfaction with increased security, performance and call center experience.
- Enabled a new revenue stream for IDIQ from third party referrals.
- Opened new communication channels with end users and enabled an omnichannel client experience, increasing retention and product stickiness.
- Enabled IDIQ to absorb additional product cross-selling opportunities.
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Strategic Account Executive
Anthony M. Gonzales
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